At Primal Remedies, we stand behind our products and want you to feel confident when ordering from us.
That’s why we offer a 90-day money-back guarantee.
If you are not satisfied with your order for any reason, you can request a full refund within 90 days of receiving your product. No questions asked.
You do not need to return the bottles to receive your refund. You can keep them.
To request a refund, simply contact us at:
Please include your order number or the email address used to place the order so our support team can locate your purchase.
Once your refund request is received, we will review it and process your refund back to your original payment method.
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, missing, or if you received the wrong product.
If there is an issue with your order, contact us at:
We will work with you to make it right.
Because our products are wellness supplements and consumable items, we do not require customers to physically return opened or used bottles in order to receive a refund under our 90-day money-back guarantee.
In most cases, you can keep the product and still receive your refund.
If we need any additional information to process your request, our support team will contact you.
Our 90-day money-back guarantee applies even if your product was purchased at a discounted price or during a promotion.
If you received the wrong item or need help with your order, contact us at:
Our support team will help you resolve the issue.
If your order is shipped into the European Union, you may also have the right to cancel or return your order within 14 days, for any reason and without justification.
This does not limit your 90-day money-back guarantee. Our 90-day guarantee still applies as described above.
Once your refund request is approved, your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
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