At Primal Remedies, we work to process and ship all orders as efficiently and reliably as possible. Please review the information below regarding our shipping practices.
Orders are typically processed within 1–5 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and holidays.
During high-volume periods, promotions, or holidays, processing times may be extended.
We currently ship orders using trusted carriers and delivery partners, including:
USPS, Royal Mail, J&T Express (MX), and Gofo.
The carrier used for your order may depend on your shipping address, destination country, order details, and available shipping services at the time of fulfillment.
Once shipped, orders are typically delivered within 5–10 business days on average.
Delivery times may vary based on destination, carrier operations, customs clearance when applicable, and other factors beyond our control.
All delivery estimates are non-guaranteed.
Shipping fees are calculated and displayed at checkout prior to order completion.
Customers can review the applicable shipping cost before completing their purchase.
A shipping confirmation email with tracking information will be sent once your order has shipped.
Tracking updates may take 24–48 hours to appear after shipment.
Subscription orders follow the same processing and shipping timelines as one-time purchases.
Products shipped through subscriptions are dispatched according to the selected billing cycle and use the same shipping methods as standard orders.
Customers may manage, pause, or cancel subscriptions through their customer account.
We currently ship to the following countries:
United States, United Kingdom, Mexico, Canada, Australia, and New Zealand.
Delivery times may vary depending on the destination country, local carrier operations, and customs procedures when applicable.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
We currently ship internationally to the countries listed above.
International orders may be subject to customs clearance, import duties, taxes, or additional fees depending on the destination country. These charges are not included in the product price unless clearly stated at checkout.
Primal Remedies is not responsible for delays caused by customs authorities or import processing.
Primal Remedies is not responsible for shipping delays caused by:
- USPS, Royal Mail, J&T Express (MX), Gofo, or other carrier service disruptions;
- customs authorities;
- incorrect or incomplete shipping information provided at checkout;
- weather conditions, service disruptions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping details at checkout.
Orders returned due to incorrect or incomplete addresses may require additional processing time and may be subject to reshipping fees.
For questions regarding shipping or your order, please contact us at:
